The Quantum Creator™ Digital Coaching Platform

Privacy Policy

Effective Date: January 1, 2025
 Last Updated: January 1, 2025

Introduction

At The Quantum Creator™ ("we," "our," or "us"), we are committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital coaching platform and services.

Information We Collect

Personal Information

  •  Account Information: Name, email address, phone number, and profile details
  •  Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
  •  Communication Data: Messages, coaching session recordings, and correspondence with our team
  •  Progress Data: Goal tracking, milestone achievements, assessment results, and coaching progress metrics

Automatically Collected Information

  •  Usage Analytics: Platform interaction data, session duration, and feature utilization
  •  Technical Data: IP address, browser type, device information, and operating system
  •  Performance Metrics: Platform performance data and error logs

How We Use Your Information

We use your information to:

  •  Provide personalized coaching services and recommendations
  •  Facilitate communication between you and your assigned coaches
  •  Track your progress and customize your coaching experience
  •  Process payments and manage your subscription
  •  Send important platform updates and coaching reminders
  •  Improve our services through analytics and user feedback
  •  Ensure platform security and prevent unauthorized access

Information Sharing and Disclosure

We Share Information With:

  •  Your Assigned Coaches: To provide effective coaching services
  •  Service Providers: Third-party vendors who assist in platform operations (payment processing, analytics, customer support)
  •  Legal Compliance: When required by law, court order, or to protect our rights and safety

We Do Not:

  •  Sell your personal information to third parties
  •  Share your coaching content with unauthorized individuals
  •  Use your data for marketing purposes without explicit consent

Data Security

We implement industry-standard security measures including:

  •  End-to-end encryption for sensitive communications
  •  Secure data storage with regular backups
  •  Multi-factor authentication options
  •  Regular security audits and vulnerability assessments
  •  SOC 2 Type II compliance standards

Your Privacy Rights

You have the right to:

  •  Access: Request a copy of your personal information
  •  Rectification: Correct inaccurate or incomplete data
  •  Erasure: Request deletion of your personal information
  •  Portability: Export your data in a structured format
  •  Opt-out: Unsubscribe from marketing communications
  •  Restrict Processing: Limit how we use your information

 

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

  •  Account information: Retained while your account is active plus 3 years
  •  Coaching session data: Retained for 5 years for continuity of service
  •  Payment records: Retained for 7 years for tax and legal compliance
  •  Anonymous analytics data: Retained indefinitely for service improvement

International Data Transfers

If you are located outside the United States, your information may be transferred to and processed in the U.S. We ensure appropriate safeguards are in place through:

  •  Standard Contractual Clauses (SCCs)
  •  Adequacy decisions where applicable
  •  Your explicit consent for specific transfers

Third-Party Services

Our platform may integrate with third-party services (calendar apps, payment processors, analytics tools). These services have their own privacy policies, and we encourage you to review them.

Cookies and Tracking

We use cookies and similar technologies to:

  •  Remember your preferences and settings
  •  Analyze platform usage and performance
  •  Provide personalized content and recommendations

You can manage cookie preferences through your browser settings.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through:

  •  Email notification to registered users
  •  Prominent notice on our platform
  •  Updated effective date at the top of this policy

Contact Information

For privacy-related questions or concerns, contact us:

The Quantum Creator™ Privacy Team
 Email: [email protected]

 Address: 222 Glenstone Circle, Brentwood, TN  37027

Data Protection Officer: [email protected]

This Privacy Policy complies with GDPR, CCPA, and other applicable privacy regulations. For jurisdiction-specific rights and procedures, please contact our privacy team.